top of page

SHIPPING POLICY
 

ALL ORDERS WILL BE PROCESSED AND DISPATCHED WITHIN 1-2 BUSINESS DAYS. THIS TIMEFRAME MAY BE EXTENDED DURING HOLIDAYS, PROMOTIONS, OR SEASONAL SALES. ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE SHIPPED ON THE NEXT BUSINESS DAY.

DOMESTIC
FOR ORDERS WITHIN MALAYSIA, FULFILLMENT IS CARRIED OUT BY BEST EXPRESS OR POSLAJU, WITH DELIVERIES TYPICALLY ARRIVING WITHIN 1-2 BUSINESS DAYS.

INTERNATIONAL
ALL INTERNATIONAL ORDERS WILL BE FULFILLED BY FEDEX, ARAMEX, OR SF EXPRESS, WITH DELIVERIES EXPECTED TO ARRIVE WITHIN 12-14 BUSINESS DAYS. THERE IS A PROBABILITY THAT YOUR PACKAGES MAY BE DELAYED DUE TO CUSTOMS CLEARANCE. ANY PURCHASE FROM IMANUELOFFICIAL.COM MAY BE HELD AND SUBJECT TO CUSTOMS OR IMPORT DUTIES ONCE THE PARCEL ARRIVES AT ITS DESTINATION COUNTRY. WE HOLDS NO RESPONSIBILITY FOR ANY CHARGES THAT INCURRED FROM THE CUSTOMS/DUTIES.

ONCE WE HAVE DISPATCHED YOUR ORDER, YOU WILL RECEIVE AN EMAIL INCLUDING THE LINK TO TRACK YOUR PARCEL. IF YOU HAVE NOT RECEIVED A CONFIRMATION EMAIL, PLEASE REACH OUT TO US AT INFO@IMANUELOFFICIAL.COM

 

 

 

 

 

RETURN POLICY
 

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF, FOR ANY REASON, YOU ARE NOT FULLY CONTENT, YOU MAY RETURN YOUR ITEM(S) WITHIN 7 DAYS FROM THE PURCHASE DATE. INQUIRIES OUTSIDE THIS SPECIFIED TIMEFRAME MAY NOT BE ACCOMMODATED.

EXCLUSION
ITEMS PURCHASED DURING PROMOTIONAL SALES, LIMITED, OR SPECIAL RELEASES ARE CONSIDERED FINAL SALES AND CANNOT BE RETURNED OR EXCHANGED, EXCEPT IN CASES OF DAMAGE OR DEFECTS.

RETURN CONDITION
ALL RETURNED ITEM(S) MUST BE UNWORN, UNWASHED, AND ACCOMPANIED BY THEIR ORIGINAL TAGS AND PACKAGING. ITEM(S) RETURNED WITHOUT THE FOLLOWING CONDITIONS WON’T BE ELIGIBLE FOR REFUND, AND WILL BE RETURNED TO YOU.

HOW TO RETURN
- YOU HAVE 14 DAYS UPON RECEIPT OF YOUR ORDER TO RETURN OR EXCHANGE YOUR ITEM(S).
- PLEASE CHECK ON THE CONDITIONS OF YOUR RETURN ITEM(S), ITEM(S) MUST BE UNWORN, UNWASHED, COMPLETE WITH ORIGINAL TAGS AND/OR PACKAGING.
- SEND US AN EMAIL AT INFO@IMANUELOFFICIAL.COM TO REQUEST FOR A RETURN, AND STATE THE REASON FOR YOUR RETURN.
- OUR TEAM WILL CONFIRM YOUR RETURN REQUEST

GENTLE NOTICE THAT ALL RETURNED ITEM(S) ARE SUBJECT TO INSPECTION AND PERMISSION THROUGHOUT THE RETURN PROCESS. WE DO NOT COVER THE COST OF RETURNS UNLESS THE RETURN RESULTS FROM OUR ERROR SUCH AS AN ORDER ISSUE OR DEFECTIVE GOODS. ONCE YOUR RETURN IS RECEIVED, OUR TEAM WILL GO THROUGH AN INSPECTION PROCESS AND WE WILL NOTIFY YOU OF ITS STATUS.

 IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE REACH OUT TO US AT INFO@IMANUELOFFICIAL.COM.
 

 

 

 

 

PRIVACY POLICY

THIS PRIVACY POLICY OUTLINES THE PROCEDURES THROUGH WHICH IMANUEL OFFICIAL ENTERPRISE, CT0127283-K ("IMANUEL," "IMANUEL OFFICIAL," “WE,” “OUR,” OR “US”) HANDLES PERSONAL INFORMATION. IT APPLIES TO INFORMATION GATHERED BOTH ONLINE AND OFFLINE, INCLUDING INTERACTIONS ON OUR WEBSITE (“SITE”), CUSTOMER SUPPORT INQUIRIES, SOCIAL MEDIA ENGAGEMENTS, AND COMMUNICATIONS WITH US.

ALL CONTENT ON THIS WEBSITE, INCLUDING TEXT, IMAGES, AND MULTIMEDIA, IS EITHER OWNED OR LICENSED BY IMANUEL OFFICIAL. IT IS PROVIDED SOLELY FOR INFORMATIONAL PURPOSES AND PERSONAL USE. UNAUTHORIZED USE OR REPRODUCTION OF THE CONTENT IS STRICTLY PROHIBITED. USERS ARE EXPECTED TO ENGAGE RESPECTFULLY AND RESPONSIBLY WHILE USING OUR WEBSITE. ANY FORM OF UNLAWFUL, ABUSIVE, OR DISRUPTIVE BEHAVIOR WILL NOT BE TOLERATED.

WE MAY INCLUDE LINKS TO THIRD-PARTY WEBSITES FOR YOUR CONVENIENCE. HOWEVER, WE DO NOT ENDORSE OR TAKE RESPONSIBILITY FOR THE CONTENT, ACCURACY, OR PRACTICES OF THESE EXTERNAL SITES.

WE RESERVE THE RIGHT TO MODIFY OR UPDATE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING CHANGES IMPLIES ACCEPTANCE OF THE REVISED TERMS.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.  BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL THE TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT INFO@IMANUELOFFICIAL.COM.

bottom of page